Troubleshoot audio or video problems with uploads on YouTube

If you're having problems with the audio or video of your upload, try these troubleshooting steps to solve the outcome.

Audio issues

Sound and video are out of sync

Brand sure the durations of your audio and video tracks are the same. If your audio track is shorter or longer than your video, your audio and video may not sync correctly.

To edit your audio and video tracks, use a video editing software before uploading your content to YouTube.

Sound plays on a computerbut not on a mobile device

If your video's audio is playing correctly on a computer merely not on a mobile device, your audio may accept poor mono compatibility.

Videos often have stereo audio, which contains sound for left and right speakers (similar headphones). Most mobile devices only have one speaker. When your mobile device plays stereo audio, information technology has to convert it to mono (single speaker) audio before your video plays.

If the sound in your video has poor "mono compatibility", the mono conversion procedure tin can reduce the audio quality or mute the audio. This problem often happens when several sound recordings are used into 1 video.

Brand sure your audio is "in phase."

Other audio or video issues

Editing your video'due south settings can solve common audio and video bug. To review and alter your video'southward settings:

Open the video in a video editing programme

To open up your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double bank check that your video settings match our recommended upload settings.

Video settings:

  • Pinch Type: H.264
  • Frame Rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less-common frame rates like 23.98, 29.97, and 59.94 are too acceptable.
  • Data Rate: Automated
  • Key Frames: Automated
  • Frame Reordering: Unchecked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't exist played in higher qualities (4K, 1080p)

When yous upload a video, it will initially be candy in a depression quality. This process helps you lot complete the upload menstruum faster. Higher qualities, such as 4K or 1080p, can take more time to process. While this processing happens, your video may seem to exist missing higher qualities for several hours.

If you'd similar new uploads to exist available in all qualities, try uploading your video as unlisted commencement. You can after make your video public once all qualities are available. Learn more about video quality for new uploads.

Note:College qualities like 4K may not exist available on specific devices or browsers considering of platform limitations.

Colors aren't displaying correctly

If colors aren't showing correctly, make certain your video's transfer characteristics, colour primaries, and color matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Utilise BT.709
  • HDR videos: Learn more than

If colors nonetheless aren't rendering correctly, information technology may exist due to your browser or device. To isolate the problem, test your original video andyour YouTube upload on other browsers.

Other audio or video issues

Editing your video's settings can solve common sound and video issues. To review and alter your video's settings:

Open the video in a video editing program

To open up your raw video, use a video editing program on a computer. If you recorded your video on a mobile device, yous tin open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Blazon: H.264
  • Frame Rate: 24, 25, 30, 48, 50, sixty FPS rates are preferred. Other less-mutual frame rates like 23.98, 29.97, and 59.94 are also acceptable.
  • Data Rate: Automatic
  • Key Frames: Automatic
  • Frame Reordering: Unchecked

Sound/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128 kbps - 256 kbps
  • Sample rate: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and export

In one case the video has the recommended settings, re-upload the video on YouTube.

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